Shipping and returns policy

  1. Product and manufacturing process.

Our garments and accessories (the “Products”) are handmade, and, therefore, the colour of the Product chosen may vary slightly from the Product shown on the website. Handmade products are subject to slight variations from the published measurements. These variations are minor and in no way affect the final result of the Product.

Vida y Milagros especially focuses on the handmade garment fabrication process, which is why production and delivery times depend on the level of personalised and detailed workmanship, as well as respectful use of work schedules.

 

  1. Shipping zones.

Vida y Milagros online shop sells and distributes to all EU member states and the United States.

Please check availability for shipping to countries other than those listed above.

 

  1. Price.

The price shown for each Product on the website is the retail price, including applicable taxes under Spanish law. Sales to non-EU countries do not include any taxes that may be due in the country of destination, which must be paid by the Customer.

In the case of exports, the amount paid for VAT corresponding to a sale in Spain will not be refunded under any circumstances.

 

  1. Payments. Shipping costs. Refunds.

4.1. Payments can be made by PayPal, credit or debit card (Visa, MasterCard, Amex), or bank transfer. A PayPal account is not necessary to complete payment.

Once payment has been authorised, you will receive an email with the order number. Once the Product has been shipped, you will receive an email confirming the shipment. You will be notified by SMS or email when the order has been delivered to your specified address.

For detailed information about Product shipping status, please contact Vida y Milagros by email, phone, or WhatsApp, and we will personally address your queries as soon as possible.

4.2. Shipping costs can vary according to destination country and Product selected. The available delivery options for the order and the selected destination will be displayed on completing your purchase. Shipping costs are also calculated automatically and shown on the payment page.

Items will always be sent carriage paid and shipping costs will be included on the invoice. We remind you that orders shipped to non-EU countries may be subject to customs charges or local taxes, to be paid by the Customer.

4.3. Refunds will be made using the same payment method used for the original purchase. Vida y Milagros will issue the refund after receiving the returned Product and verifying its condition. Please note that once the refund has been authorised, the payment provider (PayPal, Visa, MasterCard, etc.) may take 7 to 10 working days to make the payment.

We recommend keeping the delivery note until you have received the refund. In the event of a return, the Customer must cover any return costs, which will be subtracted from the amount to be refunded.

 

  1. Change of shipping address.

If you need to change your shipping address after ordering, please contact Vida y Milagros team as soon as possible.

This information may not be modified once the order has been shipped. Please note that delivery information for orders placed via PayPal cannot be changed once the order has been issued.

 

  1. Binding offer and acceptance of orders.

Please note that any Products offered on the website merely represent an invitation to buy and do not constitute an offer or a unilateral contract of sale by Vida y Milagros.

By completing the payment process and clicking on the “COMPLETE PURCHASE” button, users are making a binding offer to conclude a purchase contract.

However, orders placed by users will be subject to acceptance or refusal by Vida y Milagros, at its sole discretion, for any reason and without liability, and in compliance with applicable law.

We reserve the right not to accept your order in the following cases, among others:

  1. a) Unavailability of the Products shown on the website.
  2. b) Products listed at the wrong price on the website.
  3. c) Incorrect product description on the website.
  4. d) If payment authorisation is denied
  5. e) If a negative credit report is received.
  6. f) If there are grounds to believe that the buyer has engaged in fraudulent or criminal activity of any kind.
  7. g) If there is reason to believe that the buyer is not a final consumer, but a commercial buyer.

If we cannot accept your order, we will inform you and will not charge you for the Product.

  1. Delivery times.

Product orders placed at Vida y Milagros will be delivered from Monday to Friday. For weekend deliveries, please check with Vida y Milagros for the availability of this service before placing your order.

The delivery date is calculated from the time of payment. Delivery will take approximately 5 to 25 working days.

Delivery times are approximate, and any delay will not give rise to liability for damages under any circumstances. We will promptly inform you of any issues with your order. If you are absent at the time of delivery, the carrier will leave a note with information on how to arrange a new delivery or where to pick up your parcel.

 

  1. Refunds.

If for any reason you are not satisfied with the Product received, you will have a period of 14 calendar days from the date of receipt to return it, and you must keep the original packaging and labels. Due to the nature of this type of Product, you will not be entitled to return items that have been used or mishandled.

To return all or part of the order placed, you can:

  1. a) Visit the “Contact” section of Vida y Milagros website and quote the order number and the reasons for the return in the contact form.
  2. b) Send an email to shop@vidaymilagros.com, quoting the order number and stating the reasons for the return.

After assessing the reason for return and compliance with the return deadlines, Vida y Milagros will contact you to arrange collection.

Products must be returned in their original unused state with all labels and accessories included. Accordingly, returns will not be accepted if the items are incomplete, damaged, broken, modified or in any other state that could reasonably lead Vida y Milagros to believe that they have been used.

Similarly, any perceived variation in colour with respect to the image on the website will not be grounds for a refund under any circumstances, since customers are informed before buying that these are handmade products subject to slight colour variations compared to what is offered on the website.

Vida y Milagros reserves the right to refuse returns if they are made after the deadline, if the Products have been used, if the garments are not in the same condition as when they were sent, or if they do not comply with our terms for returns.

 

  1. Workmanship or material defects.

If, in exceptional circumstances, you receive a flawed or defective item, please contact the Customer Service department by email at shop@vidaymilagros.com or call 682 170 315 reporting the problem.

After receiving the returned Product, we will analyse the garment’s condition and, within a reasonable period of time, inform you of the available options, which may be either replacement with another similar garment or a refund of the price.

If, after verification, we determine that the defects are not workmanship defects and did not exist when the Product was shipped, you will not be entitled to a refund or exchange for a similar Product.

 

  1. Information.

If you have any additional questions, please send an email to info@vidaymilagros.com or call 682170315, and we will try to respond as quickly as possible, taking into account the business hours in our time zone.

 

 

 

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